Returns, Refunds, Shipping and Exchanges Policy
We stand behind the products we sell. If for any reason you are not satisfied with a purchase you may return a product within 30 days of receiving it. Absolutely no returns will be made after 30 days. Please inspect all products upon receipt. To return a purchase, please follow the directions below;
Customer Service Information
COBA VIENTO PRODUCTS
2904 Columbia Street
Torrance, CA 90503
Ph. (310) 320-6980
Pending inspection, a refund will be issued to you for the value of the item including taxes. All shipping charges on returns are non-refundable.
To ensure that your return is processed accurately and promptly, please call us first at (310) 320-6980.A customer service associate will provide you a Return Merchandise Authorization (RMA) and instructions on how to ship the product back to us.
*Please note that returns made without a Return Merchandise Authorization will not be accepted.
Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via Fed Ex, UPS or USPS and obtain a tracking number.
Respond to the order return request e-mail with the shipment date and tracking number. If possible, also include a copy of your e-mailed invoice in your return box.
Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase. All shipping charges on purchases and returns are non-refundable. All merchandise must be in the original packaging. Please note that installed products with cut wires or damaged parts will be subject to additional fees.
Accepted Methods of Payment
Credit Card (Visa, Master Card, Discover)
Cash On Delivery
Credit Card Charges: Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address For Check/Money Order
Turnaround: All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
Carriers: We use the following carrier to deliver our orders: FedEx
Order Tracking: If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates: The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders: If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.