Returns, Refunds, Shipping and Exchanges Policy
Return Policy
We stand behind the products we sell. If for any reason you are not satisfied with a purchase you may return a product within 30 days of receiving it. Absolutely no returns will be accepted after 30 days. All shipping charges on returns are non-refundable. Please inspect all products upon receipt. To return a purchase, please follow the directions below;
Customer Service Information
COBA VIENTO PRODUCTS
Returns Department
15416 Petunia Street
Fontana, CA 92336
Ph. (909) 202-2562
rickgl@cobaviento.com
Pending inspection, a refund will be issued to you for the value of the item including taxes. Returns will be credited at the price paid less 10% restocking fees. All shipping charges on returns are non-refundable.
*Please note that returns made without a Return Merchandise Authorization will not be accepted.
Send your return via Fed Ex, UPS or USPS and obtain a tracking number.
To ensure that your return is processed accurately and promptly, please call us first at (909) 202-2562. A customer service associate will provide you a Return Merchandise Authorization (RMA) and instructions on how to ship the product back to us.
Respond to the order return request e-mail with the shipment date and tracking number. If possible, also include a copy of your e-mailed invoice in your return box.
Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase less the 10% restocking fees. All shipping charges on purchases and returns are non-refundable. All merchandise must be in the original packaging. Please note that installed products with cut wires or damaged parts will be subject to additional fees.
Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card)
Check/Money Order
Cash On Delivery
Credit Card Charges: Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address For Check/Money Order
Turnaround: All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
Carriers: We use the following carrier to deliver our orders: FedEx
Order Tracking: If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates: The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders: If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.